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Once your appointment is confirmed, please be aware of our Payment and Cancellation Policy
Your spa treatments and massage services are reserved especially for you. We value your business and ask that you respect the spa’s scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance.
We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an “on call” status and can have traveled to the spa specifically for your service. For these reasons, we are obligated to compensate our staff for their time as well as make up for the lost revenue.
Any cancellations with less than 24 hours of notice are subject to a cancellation fee of 25% of the cost of the service. If an appointment is a no-show, without any notification of canceling, a 50% charge of the cost of service will be made.
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